Privacy Policy

This Privacy Policy defines and describes your privacy rights and how you are protected under applicable privacy laws.

Effective date: 01-October-2025
Updated on: 01-October-2025

This Privacy Policy explains the policies of https://backpainfree.life on the collection, use, disclosure and protection of personal data we collect when you access https://backpainfree.life (the "Service").

By using our Service, you are consenting to the collection and use of your personal data in accordance with this Privacy Policy. Please do not access or use our Service if you do not consent to the collection and use of your information as outlined in this Privacy Policy.

What information do we collect, for what purposes, and on what legal basis

The definitions of legal basis used below are understood as follows:

Legitimate interest: interest of the Company or of a third party, provided that your interests or the fundamental rights and freedoms are not overriding, and such use of your personal details balanced against your human rights and freedoms.
Contract performance: processing your personal data where it is necessary for the performance of a contract to which you are a party or to take pre-contractual measures before entering into such a contract.
Legal Obligations: processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Consent: your consent shall mean any freely given, specific, informed, and unambiguous indication of your wishes by which you, by a statement or by a clear affirmative action, signify your agreement to the processing of personal data relating to you. We can request your consent for processing when we do not have another legal basis for processing your data.

Usage Data

What We Collect: Information on how users interact with our website or application, including pages visited, time spent on pages, click paths, and browser details.
Purpose: To analyse user behaviour, optimise performance, and enhance the user experience.
Retention Period: 365 days
Legal Basis: Legitimate Interests

Personal Identification Information

What We Collect: Full Name, Email Address, Mobile Phone Number, Date of Birth
Purpose: To manage user accounts, support secure access, and provide personalised content.
Retention Period: 365 days
Legal Basis: Contractual Necessity

Contact Information

What We Collect: Home Address, Work Address, Postal Address
Purpose: To ensure accurate service delivery and support account-related communication.
Retention Period: 365 days
Legal Basis: Contractual Necessity

Location Data

What We Collect: Provided Postcode
Purpose: To personalise experiences and services based on your location.
Retention Period: 365 days
Legal Basis: Consent

Consent and Legal Documents

What We Collect: Consent Forms, Signed Agreements
Purpose: To fulfil legal and regulatory obligations.
Retention Period: 365 days
Legal Basis: Contractual Necessity

How do we obtain your personal data

We collect information you provide directly to us when you:

Fill in any form
Use our Services
Correspond with us
Contact us for other reasons

Requirements to provide personal data

In certain cases, the provision of personal data is either a legal or contractual requirement, or a requirement necessary to enter into a contract.

How do we share your information

Back Pain Free Life may disclose your personal data to the recipients of the following categories:

With your consent. Back Pain Free Life will share your information for any purpose with your explicit consent.

We do not transfer personal data to any third countries outside the European Economic Area (EEA).

Third-party sharing

Any third party we share your information with must disclose the purpose for which they intend to use your information. They must retain your information only for the duration disclosed when requesting or receiving said information. The third-party service provider must not further collect, sell, or use your personal information except as necessary to perform the specified purpose.

Your information may be shared with a third-party for reasons including:

Analytics information: Your information might be shared with online analytics tools in order to track and analyse website traffic.

If you choose to provide such information during registration or otherwise, you are giving Back Pain Free Life permission to use, share, and store that information in a manner consistent with this Privacy Policy.

Your information may be disclosed for additional reasons, including:

Complying with applicable laws, regulations, or court orders.
Responding to claims that your use of our Service violates third-party rights.
Enforcing agreements you make with us, including this Privacy Policy.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. Websites use cookies to help users navigate efficiently and perform certain functions. Cookies that are necessary for the website to function properly are allowed to be set without your consent. All other cookies need to be approved before they can be set in the browser.

Strictly necessary cookies: Strictly necessary cookies allow core website functionality such as user login and account management. The website cannot be used properly without strictly necessary cookies.
Performance cookies: Performance cookies are used to see how visitors use the website, eg. analytics cookies. Those cookies cannot be used to directly identify a certain visitor.
Functionality cookies: Functionality cookies are used to remember visitor information on the website, eg. language, timezone, enhanced content.
Unclassified cookies: Unclassified cookies are cookies that do not belong to any other category or are in the process of categorisation.

You can change your consent to cookie usage below.

Data Subject Rights

You have the following rights regarding your personal data:

Right of Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information.
Right to Erasure (Right to be Forgotten): Under certain conditions, you may request the deletion of your personal data.
Right to Restrict Processing: You have the right to request the limitation of processing of your personal data under specific circumstances.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transfer that data to another controller.
Right to Object: In some cases, you may object to the processing of your personal data.
Right to be Informed: You have the right to be provided with clear, transparent and easily understandable information about how we process your personal data.

Withdrawal of Consent

In accordance with Article 13(2)(c) of the GDPR, you have the right to withdraw your consent to the processing of your personal data at any time. As a visitor to this website, you can easily adjust or withdraw your consent directly via the consent banner provided on the site. Alternatively, if you prefer, you may contact the website operator using the contact details provided in this privacy policy. Please note that withdrawing your consent does not affect the lawfulness of any processing carried out before your withdrawal.

To exercise these rights, please contact us at michael@backpainfree.life

We will exercise your rights only after receiving your written request to exercise a particular right indicated above and only after confirming the validity of your identity.

Your requests shall be fulfilled, or the refusal to fulfil your requests shall be specified with reasons for such refusal, within one month from the date of submission of the request, in accordance with our internal rules and GDPR. The period may be extended by two further months if the request involves a large scope of personal data or other concurrently examined requests. We will inform you of any such extension within one month of receiving the request, along with the reasons for the delay. A response will be provided in a form of your choice as the requester.

We may refuse to satisfy your request if the exceptions and/or limitations to the exercise of data subjects' rights set out in the GDPR apply, and/or if your request is found to be manifestly unfounded or disproportionate. If we refuse to satisfy your request, we will provide you with our written reasons for such refusal.

Right to lodge a complaint with a supervisory authority

If you believe that our processing of your personal data violates applicable data protection laws, you have the right to lodge a complaint with a competent supervisory authority. For example, if you reside in the European Union, you may contact your national Data Protection Authority. Detailed contact information for your supervisory authority can typically be found on its official website.

Please note that, although no system of technology is completely secure, we must implement appropriate security measures to minimise the risks of unauthorised access to or improper use of your personal information.

Security

We, along with our third-party service providers who may be engaged in processing personal data on our behalf (for the purposes indicated above), are contractually obligated to respect the confidentiality of the personal data.
We implement reasonable security practices and procedures to help protect the confidentiality and security of your information, including any non-public personal information. We protect your information using reasonable physical, technical, and administrative security measures, including limiting access to your information to employees who have a need-to-know basis.

Changes to this policy

We regularly review this Privacy Policy and reserve the right to modify it at any time in accordance with applicable laws and regulations. Any changes will take effect immediately upon their publication on our Website.

Please review this Privacy Policy periodically to stay informed about any changes.

Contact Us

For any questions, please contact us through the following methods:

Name: Back Pain Free Life
Address: Flat 2, Hermitage Court, 16 Hillside Avenue, Friern Barnet, N11 3BH
Email: michael@backpainfree.life
Website: https://backpainfree.life
Phone: 020 3648 1937